All product pictures are of real products that we have in stock, shot by our professional photographer.
To ensure your privacy, your order will be shipped as a regular postal package with a hard surface and no reference to the contents inside. To ensure product safety, discreteness, and freshness, your order will be sealed. Fragile items will be bubble-wrapped within the seal.
Our live customer support agents are available through 10:00AM – 11:00PM EST 7 Days A Week (including national holidays). Just simply drop us a line at shroomhouse920@gmail.com. We will get back to you within 15 minutes of your Email.
In this scenario, if you entered a invalid/wrong address, the package will be re-routed back to us. In this case, you will have to pay for shipping, a flat rate fee of $25 for us to ship you out a new parcel with Canada Post Xpresspost, and also a re-stocking fee of $25 for us to receive and restock your old parcel being shipped back to us.
Please understand it is not our fault that it is being bounced back.
Please make sure you enter the correct complete address.
The other option is we offer you 50% OFF your next purchase to compensate for your loss.
All products sold are final sale – we do not accept returns or exchanges.
We will compensate ONLY if the status of the track says ‘Lost’ when tracking the tracking number. We will be tracking every one of the packages we send. From the moment it gets dropped off at Canada Post, we start tracking until the status is ‘Delivered’. If for any reason the package is stolen from the courier employees, it will result in a lost package status, meaning the tracking status would be ‘Lost’. In this scenario, we will gladly send out a new order for you again. (Again, only if it has been lost during the tracking process.) If the item says ‘Delivered’, then it is no longer our responsibility. This means the package has safely arrived at its destination.
When tracking, you will have the option to have it dropped off at ‘Side Door” or ‘Front Porch’. Please use this option at your own risk, we will not be responsible for any stolen packages that were left unattended and delivered. We also strongly advise that you set up cameras so you can see if your neighbors steals your package.
Also, if your status says ‘Delivered’ and you can not find your package, it can mean the postal worker dropped it in your neighbor’s mailbox instead. We advise you to ask your neighbors if they have your package.
We currently accept Interac e-Transfer payments only. Implementing credit card payments as soon as we can!
For information on sending Interac e-transfers through your online banking, please contact your bank/credit union or visit: https://www.interac.ca/en/interac-e-transfer-consumer.html
Taxes are included in the price displayed. FREE XpressPost shipping for orders $99 and over!
Once you have sent it, we will confirm the amount is correct. We will then change your order from ‘On Hold’ to ‘Processing’ along with a order confirmation email.
After confirming your order and receiving the Interac e-Transfer, we will then process your order. Once your order has been completed and a shipping label has been created, you will automatically get an automated email from us with the tracking number. We offer same day shipping. All orders placed by 12:00PM EST will be shipped out the same business day, otherwise the next business day! We always recommend placing your order and having it paid the night before. This will ensure and guarantee your package will be successfully processed and shipped out the next business day, rather then rushing before the 12:00PM cut off time.
All orders and payments received will be processed and shipped out (Monday-Friday). All orders placed by 12:00PM EST will be shipped out the same business day, otherwise the next business day! We always recommend placing your order and having it paid the night before. This will ensure and guarantee your package will be successfully processed and shipped out the next business day, rather then rushing before the 12:00PM cut off time.
You can view your orders in “My Account”. Please email customer support if you are having any problems!
